Warranty Policy


1. Warranty

 1.1 From the date of their production or the internal allocation of any warranty number (whichever the later), the Supplier warrants to the Customer that the Products shall that period of time (either 2 years or 5 years) specified in the Suppliers Products brochure (in publication at the date of the Contract) comply with any stated specification and be free from defects in materials and workmanship.


2. Notification

 2.1 Where the Customer believes the Products have been supplied in breach of the warranty detailed in condition 1, the Customer shall at its own expense, be required to return the Products to the Supplier for inspection.

 2.2 The Supplier agrees to inspect the Products at an agreed location, subject to the Customer agreeing to pay the Supplier for such inspection services on a time and materials basis, which costs shall be communicated to and agreed with the Customer in advance of them being incurred.

 2.3 The Customer shall on request, supply any warranty or manufacturing code which accompanies the Products.


3. Repair or replace

 3.1 Following the inspection referred to in condition 2, subject to condition 4, the Supplier undertakes, at its option, to either repair or replace any Products which are found to be in breach of the warranty in condition 1 and to return such Products at its own expense to the Customer.

 3.2 Following any repair or replacement, the warranty referred to in condition 1 shall continue for the unexpired portion of the relevant warranty period.

 3.3 If the Products are reasonably considered by the Supplier not to be in breach of the warranty in condition 1, or if condition 4 applies, the Products shall only be returned to the Customer at the cost of the Customer, which costs must be paid in advance.


4. Exclusions

 4.1 No warranty claim shall be entertained or dealt with by the Supplier if:

 (a) the associated warranty or manufacturing code which accompanies the Products, is not supplied at the time of any notification pursuant to condition 2;

 (b) the Customer waits longer than fourteen (14) days after becoming aware of the defect;

 (c) the Customer continues to makes use of the Products in respect of which it gave notification;

 (d) the Customer alters or repairs the relevant Products without the Suppliers prior written approval;

 (e) the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products or (if there are none) good trade practice;

 (f) the defect arises because of the oxidisation of screws, bolts and fixings;

 (g) the defect arises because of the use of lamp or other electrical equipment of a voltage which is higher than that recommended by the Supplier.

Terms & Conditions

Warranty Policy

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